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Frequently Asked Questions

Do you deliver?

Yes we do, mainly throughout the Midlands but further afield if required, please contact us for more information.

Do you carry out servicing and repairs?

Yes we do, either on contract or a one off basis

 

New GDPR privacy policy from 25th May 2018

Dan Mechanical Services - Our Privacy Policy (GDPR)

This Policy aims to provide you with information on how we collect, store and use your personal information.

 

Who we are

  • We are 'Dan Mechanical Services' legally a partnership owned by Darren Wright and Paula Wright.  For the purposes of Data Protection Darren Wright is the 'controller' of the information you provide.  Our Trading address is Unit 1 Courtyard Workshops, Bath Street, Market Harborough, LE16 9EW

 

When do we collect personal data?

We only collect personal information when someone:

  • Places an order with us
  • Requests a quotation or make an pre-sales enquiry
  • Corresponds with us by phone, email or in writing
  • Completes a 'contact us' form on our website

 

What personal data do we collect and store?

The information we collect may include:

  • Your name, Company address, email address(es) and phone number(s)
  • If appropriate, a business name and business address

 

How & why do we use your personal data?

For 'contract' delivery: Primarily we use your data to fulfil any order placed with us.  This includes communicating with you in relation to your order and with administrative support such as creating an account and invoicing.

For Legitimate Interests: If you have ordered products or services from us (and thus shown a legitimate interest), we may use your data in our direct marketing, such as newsletters, surveys and promotional offers.

We may contact you by email, phone or mail, unless you have opted for us not to do so.  You have the right to opt out of us processing your data on the basis of legitimate interests as set out below under 'Your Rights' section.

 

Who do we share your data with?

We are required to share some of your data with trusted third parties who we contract to provide services to us, such as Mayfield Accountants and QuickBooks which is our preferred in-house accounts package.  We always ensure that contracts are in place which includes obligations in relation to the confidentiality, security and lawful processing of any data shared with them.

We will not share your data with any other commercial organisation, individuals or third parties other than with law enforcement or other authorities if required by applicable law.

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations.

 

How long will we keep your data?

Unless there is a specific legal requirement for us to delete or keep your data, we will retain the information for as long as it is relevant for the purposes we collected it.  In most cases this is specifically used to send you invoices, statements and pricing information and so that we can recall details of any previous orders for your convenience.

 

Your Rights

Right to Access: You have the right to request a copy of the personal data that we hold by contacting us at the email address or postal address given below.  We will respond within 30 days of request.  Please note that there are exceptions to this right.  We may be unable to make all information available if,  for example we are legally prevented from disclosing such information, or if any requests are manifestly infounded or excessive.

Right to rectification: We always aim to keep your personal data accurate.  If any of your personal data is not accurate or changes, please contact us so that we can keep your persoanal data up-to-date.

Right to erasure: You have the right to request deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which it was collected, or you withdraw your consent to processing.  If you would like to request that your personal data is deleted, please contact us using the contact details provided below.

Right to restrict processing: In certain circumstances you have the right to request that we restrict the further processing of your personal data, e.g. if you wish to opt-out of receiving any marketing material from us.  If this is the case, please contact us using the contact details provided below.

 

Compalints

If you believe taht your data protection rights have been breached, and we have been unable to resolve your concern, you may lodge a complaint or to seel remedy via the ICO (www.ico.org.uk)

 

Contact

If you have any queries about our policy or wish to modify your marketing preferences, please contact:

Darren Wright

Dan Mechanical Services

Unit 1, Courtyard Workshops

Bath Street

Market Hatborough

Leicestershire

LE16 9EW

 

sales@danmechanical.co.uk

 

 

 

 

 

 

 

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Dan Mechanical Services - Used and Refurbished Cleaning Machines - Floor Sweepers - Floor Scrubbers - Midlands
Registered Office: Unit 7 Courtyard Workshops, Bath Street, Market Harborough, Leicestershire LE16 9EW
Tel: 01858 433314. Fax: 01858 461802. Mobile: 07786 925850. Email: sales@danmechanical.co.uk


© Copyright 2018 Dan Mechanical Services Ltd